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Terms and conditions
All
prices are quoted in UK Pound Sterling £ and are inclusive of VAT.
Our
terms and conditions comply with UK legislation and are designed to ensure that
all of our customers can shop with confidence.
The
contract to supply goods by Cartridge Store to each customer will be made when
payment has been received. Conformation of payments made via cheque or postal
order will be sent by email or post. Cartridge Store will e-mail or write to,
the customers confirming orders sent.
Cartridge Store will not ship to a PO Box address. Where possible, accepted
orders will normally be delivered within 4-7 working days and customers will be
informed of any delays.
The
is no charge for delivery of inkjet cartridges to any U.K destinations.
Other
products are subject to delivery charge.
Standard delivery is via Royal Mail 1st or 2nd class post.
Royal Mail aim to deliver 2nd class post to over 85 percent of all UK
destinations within three days (excluding Sundays and Public Holidays).
Occasionally, there are delays in the postal system. Although delays are rare,
please allow 10 days for your order to arrive, particularly during the peak
periods around Christmas, New Year and Bank Holidays.
Complaints
Customers have the right to cancel the
contract by giving notice in writing to Cartridge Store (for example by letter,
fax, or email). The period in which the customer may cancel the contract lasts
from the day of the seventh working day from the day after the customer receives
the goods. Cartridge Store will only accept such cancellation where the
customer has taken reasonable care of the goods and has not opened their
protective packaging.
Please
contact us either by:
Email:
Support@cartridgestore.net
Post:
Cartridge Store
5
Court Parade
East
Lane
North
Wembley
Middlesex
HA0
3HY
In the
event that the customer cancels the contract the customer will return the goods
to Cartridge Store.
We
will refund the full value paid less 15% restocking charge for products returned
to us with seals intact and in their original packaging.
The customer will be responsible for returned postage costs.
Goods
other than faulty goods may be returned within 7 UK working days of the date of
delivery if their packaging is in new condition and the packaging is unopened.
Goods that do not comply with this may not be returned. To return goods contact
us on
support@cartridgestore.net
and a "Returns Number" will be issued. This number must be quoted on all
correspondence and must be clearly shown on the outside of the returned package.
All returns must be sent via Registered or Recorded Mail or by Registered
Courier. Returns of goods other than for reasons of fault will be subject to a
standard charge to cover postage and packaging which will be £2.99 for UK
Deliveries and £6.99 for non-UK Deliveries.
When
returning goods the customer should ensure that they are sent in suitable
packaging which is correctly addressed and bears adequate postage and that
details of the customer and the invoice number are enclosed to enable the
transaction to be easily identifiable by Cartridge Store.
Cartridge Store will only accept such cancellation where the customer has taken
reasonable care of the goods and has not opened their protective packaging.
This does not affect your statutory rights.
Tax
All prices include VAT.
Goods sent to private individuals within the EC will attract VAT at the current
UK
rate.
Overseas (non
UK)
customers
We are a
UK based company.
All items on our site are
priced in British Pounds
and you will be billed in British
Pounds. This means that the amount you actually pay will vary
depending upon the exchange rate at the time your transaction is processed.
For goods shipped to other
countries other than the UK & Eire we regrettably have to make an extra charge,
that is £5.00 for the first item and £0.50 for each additional item. Goods are
shipped by airmail to such countries which although faster than surface mail
still means orders will take several days to reach you. Please allow ten to
twelve working days for delivery.
The only
terms to be included in the contract between us are those contained or referred
to in this website. We do not offer or agree to any other conditions,
warranties, guarantees or representations about the quality or description of
the products we supply.
As Cartridge Store cartridges are consumables they are only designed to function
in the normal behavior for such products & will of course ultimately stop
functioning when they run out. The guarantees exclude faults caused by accident,
neglect or misuse of the goods. Where a manufacturer's guarantee is offered with
any product it is additional to this guarantee.
This
contract and any dispute arising under it will be governed by the Law of England
and Wales.
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